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    Frequently Asked Questions

    What payment does Tool Academy accept?




    American Express


    What are Tool Academy’s hours?

    Tool Academy is open Monday-Thursday from 7:00 AM to 5:00 PM and Friday’s 7:00 AM to 4:00 PM. Tool Academy is open Saturday 8:00 AM to 12:00 PM but close on Sunday’s.

    Can you special order products for me that aren’t in stock?

    Yes, here at Tool Academy we’ve completed thousands of special orders for our customers. Please contact our store for more information.

    When will I receive my order?

    Upon ordering you will receive shipping and tracking information sent to your respective email you signed up with. You are then able to track your order directly (it may take a few days to update at first).

    For further questions you may contract the courier first, before contacting us.

    My order arrived but there are items missing.

    Please verify with the order confirmation and see if any ordered items are on backorder. If no items are on backorder please check with the courier website directly and see if the order has been split up into multiple shipments. Some couriers may do this resulting in packages arriving at different times/dates.

    If further assistance is needed, please contact us at or 416-674-1800.

    My package arrived damaged or broken!

    Please reach out to for further assistance.

    Can I modify and order that’s already been placed?

    Once an order has been placed it cannot be modified.

    How can I bring my concerns, suggestions, comments, or questions to your attention?

    At Tool Academy, we want your feedback – good or bad we want to hear from our customers and see how we can improve and make your experience a better one.

    You can contract our Customer Support Team or give us a call at during store hours only.

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