Privacy Policy and Terms & Conditions

Privacy Policy

Tool Academy respects your privacy. We will never sell your information or distribute it to anyone without your consent.

Your online privacy is also our concern. We use SSL encryption technology to protect your information when it is being transmitted through the internet between your computer, and our server.

 

Cookies

We use “cookies” for the purpose of ease. For example, “cookies” assist with keeping your account information to be associated to strictly your account and not anyone else’s account. “Cookies” also keep your information together for when you have one product in your shopping cart while continuing to browse for products at the same time. “Cookies” do not give your computer viruses and they are not able to go into your computer settings and share your other information with us.

 

Information Sharing

Your personal information is only used or disclosed for our business purposes and as legally required or permitted, which includes the following:

 

Third parties who provide services on our behalf.

We share information such as name, address, phone or mobile numbers with our service providers who provide services on our behalf, such as our delivery service providers who ship and deliver your online orders, process your payments, email messages, and order shipment tracking. When completing an order on our website you are electing to be called/sent SMS messages updating the delivery status of your shipment as it is transported.

Our service providers may have access to your information on a confidential basis only to perform their functions. None of these companies have the right to use your personal information for any reason other than completing their specific services, except as may be permitted by Canadian law. We might also share information with vendors/manufacturers of our products and services to respond to your reviews and questions.

 

Terms and Conditions

THE FOLLOWING AGREEMENT OUTLINES ALL USAGE PERMISSIONS AND RESTRICTIONS FOR THIS WEBSITE. PLEASE READ THE AGREEMENT CAREFULLY EACH TIME YOU ACCESS THE SITE AS IT EXEMPTS AND/OR LIMITS LIABILITY TO TOOL ACADEMY, AND CONTAINS IMPORTANT POLICY INFORMATION THAT SHOULD BE UNDERSTOOD BEFORE USE.

 

1. Usage of the Website

Tool Academy permits the use of this website solely under the Agreement to these Terms and Conditions, without modification, expressed herein. You agree that you will not use this site in a fashion that is unlawful or prohibited by these conditions. You are solely responsible for determining whether your use is lawful and that you are complicit with all applicable laws. You agree that you will not use this site in a manner that may interfere with or degrade the functions of this site and the infrastructure upon which it is hosted. Tool Academy reserves the right to restrict access to, change or remove functionality of this site without prior notice at any time. You agree to provide true, current, complete and accurate information as requested on any registration form to which the Website may direct you.

To use this website you may be asked to provide a user name and/or password. You alone are responsible for keeping that information confidential, and for all activity this information is used for on the website. You agree to immediately notify Tool Academy of any unauthorized use of your password or username or any breach of security.

You may have the opportunity to upload or publish, or otherwise send information on the website through product reviews, feedback, or other material posted. By choosing to access this website and submit content, you agree to abide by all applicable laws and regulations and the other conditions of these Terms and Conditions. You agree not to upload, post, email or otherwise transmit any information that contains unsolicited or unauthorized advertising, or any form of solicitation; or that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, invasive of another’s privacy, hateful, racially, ethnically or otherwise objectionable.

 

2. Intellectual Property

Tool Academy is the owner of this website and all content, including but not limited to images, designs, trademarks, and logos displayed are property of Tool Academy and others. Your use of this website does not give you ownership or other rights to any of its contents. You may not copy, reproduce, mirror, or otherwise duplicate and disseminate any of the contents of this site either in part or whole without express written permission by the rights holders.

 

3. Disclaimers and Exclusion of Liability

Tool Academy makes no representation about the suitability of any product on this site for any purpose. All information, including external links, is provided on this site “as is” without warranty of any kind, express or implied, about products including but not limited to availability, functionality, performance, fitness for a particular purpose, durability, or accuracy, except as otherwise provided under the law. Tool Academy is not liable for any direct or indirect loss or damage including but not limited to loss of data, regardless of any negligence or other fault by Tool Academy or any person or organization for which Tool Academy is responsible, even should Tool Academy be advised of the possibility of such damage being incurred, except in jurisdictions where such exclusions and limitations of liability are prohibited. You agree to defend, indemnify and hold harmless Tool Academy from and against all claims, demands, losses, costs, damages, actions, suits or other proceedings by whomever made, filed, or prosecuted in any manner arising from the provision of the goods or services. Your sole remedy for the purchase of any product on the website is to initiate cancellation or return for full or partial refund as applicable.

 

4. Products and Orders

Tool Academy offers purchasing opportunities on this website for products available in Canada. Prices are provided in Canadian Dollars (CAD) and are valid in Canada only. Prices do not include shipping and handling or sales taxes (unless otherwise indicated). While Tool Academy strives to maintain accurate information about pricing and availability of products and services on this website, we make no guarantee of stock availability at the time of placing your order or thereafter, nor can we guarantee complete accuracy of product information or pricing. Tool Academy reserves the right to revoke any advertised offer to correct such inaccuracies (with product information and/or pricing), and/or to cancel or remove items from an order that we cannot fill at that time. All payments are processed in Canadian Dollars (CAD). Tool Academy does not accept other forms of currency. Tool Academy is not liable for exchange rates and international order fees assessed and applied by your financial institution if you use any other currency as payment.

Your submission of an order is not confirmation of an offer by us to sell, but instead is an offer by you to purchase the products as advertised at the time of ordering. Your receipt of an order confirmation does not constitute acceptance by Tool Academy of your offer to purchase. Your order is confirmed only upon receipt of a shipping confirmation from Tool Academy. Tool Academy reserves the right to, at our sole discretion, accept, correct, adjust, limit, or decline any offer to purchase made by you for any reason, including but not limited to errors in the advertised price of products, typographical errors, or errors in product descriptions or pricing. Tool Academy reserves these rights whether or not your order has been confirmed or your credit card has been charged. If your card has been charged and your order is partially or fully cancelled, we will issue a credit in the amount charged for the partially or fully cancelled order, as applicable. Status updates, confirmations, and cancellations relevant to your order are communicated via email, and you are solely responsible for providing Tool Academy accurate contact information without typographical errors to receive these order updates.

When placing an offer to purchase, Tool Academy may put an immediate authorization hold on your card for the funds to complete the sale. This hold may be authorised for up to 30 days or until the payment is processed. In the event of delay in fulfilment of your order in part or whole, you may be required to submit your card information again for payment processing. Should your order be partially or fully cancelled prior to the funds being fully processed, Tool Academy will release the hold on the funds in the applicable amount. Tool Academy is not liable for any delays in the release of these funds caused by processing delays from our payment processing partners or the card-issuing financial institution associated with the payment method used by you. Tool Academy cannot expedite or otherwise influence the amount of time this may take, nor is it responsible for contacting any related party to do so.

All coupon codes being issued by Tool Academy are to be used on our website and are to be used only once by a customer, unless otherwise specified. We reserve the right to refuse the use of a coupon code on any order that we deem to have abused our policy or to have been shared or reused in a manner that it was not intended to be used in. In the case that we need to refuse the use of a coupon code, we will hold the order and get in touch with the concerned person for approval of the new charge before sending the order out.

 

5. Pre-Orders / Back Orders / Special Orders

Tool Academy may offer you ordering opportunities to get priority fulfillment for orders of products as they become available. Either via Pre-Order, Back Order or Special Order. Any date advertised for release of a pre-, back-, special- ordered product is given as an estimate, and not a guarantee. Tool Academy may change or update the release date without notice and entirely at its own discretion. A deposit for the full value of the product, taxes included, must be paid up front to place the order. Orders are generally reviewed for processing on a first-come first-served basis, but Tool Academy makes no guarantee that the order will be fulfilled on this basis and reserves the right to delay or otherwise reschedule fulfillment of the order without notice. Additionally, orders are subject to all other conditions applicable to orders placed as per this Agreement. Unless noted otherwise, Special Orders are considered Final Sale.

 

6. Price Matching Offer

Subject to approval, Tool Academy will accept a price match request of any lower advertised price from an Authorized Canadian Dealer for an identical product with no difference in included bonus goods or accessories, within 30 days from the original purchase date. To be eligible for this offer, Tool Academy must be able to verify that the dealer has stock immediately available for delivery to your location. This price matching offer does not apply to limited-time or limited-quantity sales, used items, clearances, liquidations, misprints, advertising errors, or price reductions from rebates, coupons, loyalty rewards or similar incentives. This price matching offer is not eligible for prices from online marketplaces, such as Amazon or eBay, Tool Academy reserves the right to decline a price match request for any reason at our discretion.

Tool Academy will honour a price guarantee for up to 30 days from the original purchase date. If Tool Academy reduces the advertised price of the product on this website, and the product is otherwise identical as advertised on this website with no change in the promotion or inclusion/exclusion of bonus goods or eligible discount codes or coupons, Tool Academy will refund to you the difference between the previous price and the current price in the original method of tender. The following exceptions to this apply: if it is a limited time or tiered sale, or if it is a vendor-assisted sale which is subject to inventory availability.

Promotions that state “online only” or “in store only” will only be matched if purchased through the matching Tool Academy channel. Tool Academy reserves the right to refuse the combination of any promotions.

 

7. Shipping

Tool Academy will attempt to fulfill all in-stock orders within 1 to 4 business days from the date of order confirmation for in stock items. This fulfillment period is offered only as an estimate and not to be considered a guarantee. This estimate is subject to delays from sales events, promotions, and other supply chain factors. Out-of-stock items will ship when the item is back in stock.

Tool Academy makes use of third-party logistics (3PL) including but not limited to courier services for delivery of orders. Upon confirmation of shipping your order, Tool Academy will provide, when available, tracking information from the 3PL partner. Tool Academy accepts liability for lost or damaged orders only up to the amount provided by the 3PL service. Tool Academy does not however accept any liability for shipments that have been confirmed as delivered with the 3PL service.

You are responsible for the accuracy of information provided by you for the delivery destination of your order. In submitting this information with your order, you accept that Tool Academy may apply additional charges to your order resulting from any incorrect or missing information, including but not limited to postal codes, business/company names, unit numbers and buzzer codes, where applicable. Likewise, Tool Academy is not liable and accepts no responsibility should the 3PL partner be unable to deliver to the address indicated resulting from inaccuracies in the information provided, and you are solely responsible for resolving delivery issues with the 3PL partner as per the shipment tracking information provided to you. These charges and conditions may apply regardless of any other shipping offers made by Tool Academy

If you are located outside of Canada, you may be subject to additional fees, brokerage, and duties beyond the scope of the service provided by this website. Tool Academy is not liable for any such charges brought to you by third parties. Tool Academy may at its sole discretion provide estimates on brokerage/duties but accepts no liability for any resulting charges. A docking fee may be applied if orders are delayed due to arrangement or payment of taxes. Tool Academy will require a deposit prior to shipment for docking fees. If you refuse a shipment from crossing international borders, Tool Academy reserves the right to, at its sole discretion, refund the order value less shipping duties, brokerage and payment gateway fees associated with the shipment, and may also be subject to an additional stocking fee up to 15% of the order total.

 

8. Order Cancellation and Returns

You may request to cancel an order by contacting the customer service team at Tool Academy However, Tool Academy cannot guarantee that a request to cancel will be processed before the order is shipped. Orders cannot be cancelled after a shipping confirmation has been sent. Tool Academy is not liable should you fail to receive communications about or relating to order statuses including shipping confirmations.

You may return most new, unopened items within 30 days of delivery for refund up to the value of the item less shipping and handling. The following list of items are not eligible for refund and are considered final sale, without exception: abrasives, batteries, cutting tools (including bits), gift cards, heated gear, lasers, liquids, lubricants, machinery, oils, paint sprayers, precision tool products, replacement parts, safety gear and PPE (including masks), waxes, special-ordered items, opened items in non-saleable condition and items damaged due to misuse or user error. You may request to return eligible items after 30 days for store credit. Tool Academy reserves the right to accept or reject such requests at its own discretion. Tool Academy may charge a restocking fee of up to 25% to accommodate such requests.

Requests for cancellations or returns must be sent via email to info@toolacademy.com You must include your order number, as well as the item code(s) and description of the product(s) you would like to return or cancel. You are responsible for submitting accurate information for this request. Tool Academy is not liable if a request is not completed within any offered timeframe for eligibility of return or cancellation for reasons including but not limited to inaccuracies in the information provided. You will be issued an RMA# and a 3PL waybill if your request is accepted. The product must be returned using this waybill with the RMA# before a refund will be processed. Products returned prior to or without using this RMA# and waybill may be denied a refund, or may be subject to an additional handling fee. The customer is responsible for packing return parcels in a manner that ensures the safe arrival, in appropriate sized packaging. Tool Academy is not responsible for parcels shipped to Tool Academy without authorization, even if noted as delivered with the courier.

Should a previously approved RMA arrive in a different condition then from what was previously discussed/agreed between the customer and Tool Academy associate, Tool Academy reserves the right to decline a refund, and any associated shipping charges to send the RMA back to the customer would be the customers responsibility.

 

9. Privacy

Tool Academy collects, uses, and discloses personal information as per its Privacy Policy. Tool Academy may change this policy in its sole discretion without notice or liability to you, with any amendments being made available via the website. In using this website, you agree per these terms to the collection, usage, and disclosure of your personal information under the policy as it reads at the time of accepting this Agreement.

 

10. Governing Law

You agree that this Agreement, your use of this site and all other related matters are governed solely by the laws of Ontario, Canada, and any other applicable federal laws of Canada. Any dispute between you and Tool Academy or any other person relating to the use of this website, this Agreement, or related matters will be resolved via courts, tribunals, agencies, or dispute resolution organizations in Toronto, Ontario, Canada. Any provision in this Agreement that is invalid or unenforceable under applicable law will be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision, and the remaining sections of this Agreement will remain in full effect.

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